Support
A small company, answering its own email.
If your panel is dark
Your house is not. Heating and lighting schedules run on the panel, and a panel that cannot reach us carries on. Check the power first, then the network.
If your panel died
Order a replacement and sign in here. Authorise the new panel against your most recent backup, and it will ask for your recovery key — the one you were told to write down when your first panel set itself up. Everything comes back: rooms, schedules, paired devices and what it had learned.
Without that recovery key the backup cannot be opened, by you or by us. We cannot reset it. It is the one piece of paper worth keeping.
If you have lost your recovery key
Tell us before you need it. Your current panel can be made to produce a fresh backup under a new key, which is only possible while the old panel still works.